1. Who We Are
ElderSafe is a service of Areca Construction, a CIDB-licensed renovation contractor operating in Kuala Lumpur and Selangor, Malaysia. Our website is eldersafe.co. When we refer to "we", "us", or "our" in this policy, we mean Areca Construction.
2. Information We Collect
We collect information you provide directly to us, including:
Contact form submissions: your name, email address, phone number, and the message you send us when you enquire about our services.
WhatsApp enquiries: messages you send to our WhatsApp business number (+6014-361 4001).
Usage data: standard server logs including your IP address, browser type, pages visited, and time of visit. This data is used for security and analytics purposes only.
We do not collect sensitive personal data such as financial information, health records, or government identification numbers through this website.
3. How We Use Your Information
We use the information we collect to respond to your enquiries and provide quotations for our renovation services, schedule and conduct home safety assessments, communicate with you about your renovation project, improve our website and services, and comply with legal obligations under Malaysian law. We do not use your information for automated decision-making or profiling.
4. Legal Basis for Processing
We process your personal data under the Personal Data Protection Act 2010 (PDPA) of Malaysia. Our legal bases for processing are: (a) your consent, given when you submit a contact form or initiate a WhatsApp conversation; (b) the performance of a contract, when we are providing renovation services to you; and (c) our legitimate interests in operating and improving our business.
5. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your information with service providers (third-party tools we use to operate our website and communicate with you) and legal authorities where required by Malaysian law or a valid court order.
6. Data Retention
We retain your contact information for as long as necessary to fulfil the purpose for which it was collected — typically for the duration of our business relationship and for up to 7 years thereafter to comply with Malaysian tax and business record-keeping requirements. Server logs are retained for 90 days.
7. Cookies
Our website uses cookies to remember your preferences and to understand how visitors use our site. A cookie consent banner is displayed on your first visit. You may withdraw consent at any time by clearing your browser cookies. Essential cookies required for the website to function cannot be disabled.
8. Your Rights
Under the PDPA 2010, you have the right to access the personal data we hold about you, correct inaccurate personal data, withdraw consent to the processing of your personal data, and request that we stop processing your personal data for direct marketing purposes. To exercise any of these rights, please contact us at [email protected].
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website is served over HTTPS. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The date at the top of this page reflects when the policy was last revised. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
Areca Construction (ElderSafe)
Kuala Lumpur, Malaysia